Sending API requests to Document360

  • Updated on Jun 12, 2025
  • 1 minute(s) read
  • Janeera D A
  • Pradeep Srinivasan
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HTTP methods and URL structure

When using the Document360 API, ensure that all requests are properly formatted in JSON and include the necessary headers. This section outlines the supported HTTP methods, required headers, URL structure, and authentication process.

Required headers

Every API request must include the following headers:

Header

Value

Content-Type

application/json

api_token

your_api_token (replace with your actual token)

NOTE

All Document360 API requests must be made over HTTPS. Requests made over HTTP are not supported and will be rejected.

Supported HTTP methods

The Document360 API currently supports the following HTTP methods:

Method

Description

GET

Used for retrieving resources.

POST

Used for creating resources.

PUT

Used for replacing resources or collections.

DELETE

Used for deleting resources.

Each method must be used appropriately based on the action you want to perform. Incorrect method usage can result in errors such as 405 Method Not Allowed.

API endpoints and URL structure

Document360 APIs follow a RESTful structure that uses consistent and predictable URL patterns. The base endpoint for all API calls is:

https://apihub.document360.io/v1/

This base path is followed by the type of resource you are interacting with. Resource names are always written in plural form.

Example: Retrieve a list of projects

https://apihub.document360.io/v1/projects

Example: Retrieve a specific article by ID

https://apihub.document360.io/v1/articles/eda6857b-8641-46fe-ac43-683996dc06a7

Example: Access a child resource (e.g., article settings)

https://apihub.document360.io/v1/articles/eda6857b-8641-46fe-ac43-683996dc06a7/settings

TIP

Always use the appropriate resource ID and confirm the hierarchy (parent → child) when working with nested resources.

Authentication

All API requests require an API token for authentication. You must include this token in the request headers.

Header key

Header value

api_token

your_api_token_here(replace with your actual token)

To obtain your API token:

  1. Go to your Document360 project dashboard.

  2. Navigate to  Settings () > Knowledge base portal > API tokens

  3. Copy the token provided and use it in your request headers.

NOTE

Do not expose your API token in public repositories, client-side code, or unauthorized environments.