The Document360 API enforces rate limits to ensure fair usage and to provide a reliable and scalable solution for our customers.

Tier limits

Rate limiting is considered per api_token. API allows performing requests according to the tier.

Each of the three tiers offers different rate limiting:

StandardFeature not available
Professional, Business60 requests per minute per api_token
Enterprise, Enterprise Plus, & Trial100 requests per minute per api_token
Exhausted Limit
If you have exhausted your limits, you can either restructure the architecture of your integrations or upgrade to a higher tier.

Header Information

Each API response is enriched with the following headers:

  • X-RateLimit-Limit: The maximum number of requests that can be made by the current api_token
  • X-RateLimit-Remaining: The remaining number of calls within the time window
  • X-RateLimit-Reset: The number of seconds before the limit is reset

Once you exhaust the request limit, any concurrent API call will return an error response HTTP code 429. You can refer back to the X-RateLimit-Remaining header, which will inform you when the limit will reset.

By default, only the X-RateLimit-Remaining header will be sent with each response. Once the rate limit is reached, X-RateLimit-Limit and X-RateLimit-Reset headers will be sent with the response.