> ## Documentation Index > Fetch the complete documentation index at: https://apidocs.document360.com/llms.txt > Use this file to discover all available pages before exploring further. # List comments on an article > Returns the comment threads on an article in a single resolution status (defaults to `open`), newest first. Each comment's `id` matches the `data-comment-id` attribute of its marker in the content returned by `GET /v3/projects/{projectId}/articles/{articleId}?content_mode=raw`, so a consumer editing the content can re-associate a thread with the exact text it annotates. Use `commented_text` to read the annotated text directly, without searching the content yourself. The list is cursor-paginated by modification time: pass the response's `next_cursor` back as `cursor` to fetch the next (older) page. `total_count` is populated on the first page only. **Access:** requires the `articles.update` permission, passes the same node-level ACL as the article itself, and requires a resolvable user identity — a machine-to-machine token with no acting user is rejected with `422`. ### Related endpoints **Next** - `POST /v3/projects/{project_id}/articles/{article_id}/comments` — Starts a new thread on this article. - `PATCH /v3/projects/{project_id}/articles/{article_id}/comments/{comment_id}` — Resolves, reopens, or edits one of the threads returned here. **See also** - `GET /v3/projects/{project_id}/articles/{article_id}` — Reads the article content the comment markers live in. Each comment's `id` is the `data-comment-id` of its marker, so fetch with `content_mode=raw` to line them up. ## OpenAPI ````json GET /v3/projects/{project_id}/articles/{article_id}/comments { "openapi": "3.0.1", "info": { "title": "Document360 Customer API", "description": "Document360 RESTful APIs let you integrate your documentation with your software — onboard readers, manage articles, automate publishing, and more.\n\nFull reference: [API Documentation](https://apidocs.document360.io/docs).\n\n## Authentication\nV3 authenticates with an **API key** — not the `api_token` used by V1/V2. Create one in the Document360 portal under **Settings → Knowledge base portal → API keys**, then click **Create API key**. (Projects that still have the older screen show two tabs; choose **Enhanced keys (v3)**, or pick **API v3** from the Create menu.)\n\nSend it in the `X-API-Key` header:\n\n```\nX-API-Key: d360_sk_...\n```\n\nThe plaintext key is shown **once**, at creation — only its hash is stored, so a lost key must be replaced rather than recovered. Each key carries a fixed portal role, content role and content-access scope, supports an optional expiry, and can be disabled or deleted at any time from the same screen. Treat it as an opaque string: it is a pre-shared secret, not an OAuth 2.0 access token, and must not be parsed.\n\nFor flows that act on behalf of a specific person, V3 also accepts an OAuth 2.0 bearer token carrying the `customerApi` scope.\n\nAPI access is part of your subscription plan. If your plan does not include it, every endpoint returns `403` with the error code `FEATURE_NOT_IN_LICENSE` — including for keys created while an earlier plan was active. Contact your Customer Success Manager or `support@document360.com` to enable it.\n\n> **Note on terminology:** V1/V2 call these *API tokens* and manage them under **Settings → Knowledge base portal → API tokens**. V3 keys are a separate credential with their own screen, roles and scope — a V1/V2 token will not authenticate a V3 request.\n\n## Rate Limits\nAll endpoints are rate-limited per API key per project. Default limits vary by plan. When rate-limited, responses include `Retry-After`, `X-RateLimit-Limit`, `X-RateLimit-Remaining`, and `X-RateLimit-Reset` headers. Use exponential backoff with jitter for optimal retry behavior.", "termsOfService": "https://document360.com/terms", "contact": { "name": "Document360 Support", "url": "https://document360.io/contact-us/", "email": "support@document360.com" }, "license": { "name": "Document360 API Terms of Use", "url": "https://document360.com/terms" }, "version": "3.0.0" }, "servers": [ { "url": "https://apihub.document360.io", "description": "Document 360 API Hub" }, { "url": "https://apihub.us.document360.io", "description": "Document360 API Hub - US data center" }, { "url": "https://apihub.{private_hosting}.document360.io", "description": "Private hosting - Please provide the subdomain name.", "variables": { "private_hosting": { "default": "domain", "description": "Sub domain for private hosting" } } } ], "security": [ { "ApiKey": [] }, { "Bearer": [ "customerApi" ] } ], "tags": [ { "name": "Projects", "description": "List and manage knowledge base projects. Export and import project documentation, and manage project-level site customization such as custom CSS and JavaScript." }, { "name": "Projects > Import & export", "description": "Start a project export or import and poll the resulting background operation for completion." }, { "name": "Workspaces", "description": "Manage workspaces and access workspace-scoped categories and articles." }, { "name": "Workspaces > AI", "description": "Query the workspace with Eddy AI and submit feedback on AI answers." }, { "name": "Articles", "description": "Create, read, update, and delete knowledge base articles and their settings, including bulk operations." }, { "name": "Articles > Publishing & workflow", "description": "Publish and unpublish articles (single and bulk) and update the article workflow status." }, { "name": "Articles > Versions", "description": "List, fork, and delete article versions." }, { "name": "Articles > Attachments", "description": "Manage the files attached to an article — list, upload, and delete article attachments." }, { "name": "Articles > Content drafts", "description": "(Internal) Stage AI-generated article content with an Accept/Reject review lifecycle — used by Eddy Copilot to preview content before committing to the live article body." }, { "name": "Articles > Labels", "description": "Read and set the labels associated with an article." }, { "name": "Articles > Comments", "description": "Read and create the comment threads authors and reviewers leave on an article's content, and reply to them. Each comment id matches the `data-comment-id` attribute of the corresponding marker in the raw article content, so adding a text-anchored comment takes two calls: update the content with the marker, then create the thread with the same id." }, { "name": "Categories", "description": "Manage the category hierarchy that organizes articles. Create, update, and delete categories and their settings, including bulk operations." }, { "name": "Categories > Page category", "description": "Read and update the content body of page-type categories, including bulk content updates." }, { "name": "Categories > Publishing & workflow", "description": "Publish and unpublish categories (single and bulk) and update the category workflow status." }, { "name": "Categories > Versions", "description": "List, fork, and delete category versions." }, { "name": "Categories > Labels", "description": "Read and set the labels associated with a category." }, { "name": "Categories > Comments", "description": "Read and create the comment threads authors and reviewers leave on a page category's content, and reply to them. Only page-type categories carry content, so other category types return `404`. Adding a text-anchored comment takes two calls: update the content with the marker, then create the thread with the same id." }, { "name": "ArticleTemplates", "description": "Manage reusable article templates — per-language article skeletons that authors and AI tools (such as Eddy Copilot) can apply when starting a new article.", "x-displayName": "Article templates" }, { "name": "Content reuse > Glossaries", "description": "Manage glossary entries — terminology definitions referenced inside articles via merge codes (`{{glossary.name}}`) and rendered as tooltips on the public KB." }, { "name": "Content reuse > Snippets", "description": "Manage reusable snippets — markdown or WYSIWYG content fragments referenced across articles via merge codes (`{{snippet.name}}`)." }, { "name": "Content reuse > Variables", "description": "Manage reusable variables — short text values referenced across articles via merge codes (`{{variable.name}}`)." }, { "name": "AiWriterStyleGuides", "description": "Retrieve AI writer style guides configured for the project — voice / tone instructions Eddy Copilot follows when generating article content. Used to let users pick a style before kicking off generation.", "x-displayName": "AI writer style guides" }, { "name": "RedirectRules", "description": "Manage article-redirection rules — 301/302 redirects from old article URLs to new locations after renames or restructures.", "x-displayName": "Redirect rules" }, { "name": "Tags", "description": "Manage tags — labels used to classify articles, categories, and files for filtering and discovery." }, { "name": "Labels", "description": "Manage labels shown on the article list and category tree. (Associating labels with a specific article or category lives under Articles and Categories.)" }, { "name": "CustomFields", "description": "Retrieve the custom field definitions configured for the project. Custom field values are read and written through the article and category settings endpoints.", "x-displayName": "Custom fields" }, { "name": "ApiReferences", "description": "Import, resync, and publish OpenAPI/Swagger specifications for API reference documentation.", "x-displayName": "API references" }, { "name": "ApiReferences > Logs", "description": "Monitor API reference import logs and inspect individual log entries." }, { "name": "Drive", "description": "Search Drive and retrieve files associated with an article, and track Drive background tasks." }, { "name": "Drive > Folders", "description": "Create, read, update, and delete Drive folders." }, { "name": "Drive > Files", "description": "Upload, copy, move, delete, and tag Drive files." }, { "name": "Drive > Image drafts", "description": "(Internal) Stage uploaded or AI-generated images (committed to Drive and associated with a staged article draft) — used by Eddy Copilot." }, { "name": "Readers", "description": "Manage reader accounts, invitations, and access scopes for private documentation." }, { "name": "Readers > Groups", "description": "Create, read, update, and delete reader groups." }, { "name": "Users", "description": "Manage users, their portal and content roles, and consolidated (effective) permissions within a project." }, { "name": "Users > Groups", "description": "Manage user groups, their portal role, and consolidated (effective) group permissions." }, { "name": "Roles", "description": "Create, read, update, and delete portal and content roles, list the users assigned to a role, and retrieve the permission dependency matrix." }, { "name": "ContentAccess", "description": "Manage per-node content-access permissions — grant, allow, deny, and inheritance overrides for users and groups against specific versions, languages, categories, or articles, plus version/language site protection.", "x-displayName": "Content access" }, { "name": "ContentAccess > Eligibility", "description": "List the readers and groups eligible to be granted content access." }, { "name": "Languages", "description": "Retrieve configured languages for a workspace." }, { "name": "Translations", "description": "Query translation status of articles across languages." }, { "name": "Operations", "description": "Track asynchronous operations — long-running tasks (bulk updates, merges, exports) accepted with `202 Accepted` and an `Operation-Location` header. Poll until the operation reaches a terminal status, honouring the `Retry-After` header." }, { "name": "Analytics > Articles", "description": "View article performance metrics including views, top articles, reader locations, and category breakdowns." }, { "name": "Analytics > Search", "description": "View search usage metrics including top keywords, no-result queries, and bounced searches." }, { "name": "Analytics > AI search", "description": "View AI-powered search metrics including usage trends, most-referenced articles, and trending topics." }, { "name": "Analytics > Feedback", "description": "View reader feedback trends across articles, including top-performing articles and feedback keywords." } ], "externalDocs": { "description": "Document360 API Documentation", "url": "https://apidocs.document360.io/docs" }, "x-tagGroups": [ { "name": "Workspace", "tags": [ "Projects", "Projects > Import & export", "Workspaces", "Workspaces > AI" ] }, { "name": "Content", "tags": [ "Articles", "Articles > Publishing & workflow", "Articles > Versions", "Articles > Attachments", "Articles > Content drafts", "Articles > Labels", "Categories", "Categories > Page category", "Categories > Publishing & workflow", "Categories > Versions", "Categories > Labels", "ArticleTemplates", "AiWriterStyleGuides", "RedirectRules", "Tags", "Labels", "ApiReferences", "ApiReferences > Logs" ] }, { "name": "Content reuse", "tags": [ "Content reuse > Glossaries", "Content reuse > Snippets", "Content reuse > Variables" ] }, { "name": "Media", "tags": [ "Drive", "Drive > Folders", "Drive > Files", "Drive > Image drafts" ] }, { "name": "Access", "tags": [ "Readers", "Readers > Groups", "Users", "Users > Groups", "Roles", "ContentAccess", "ContentAccess > Eligibility" ] }, { "name": "Localization", "tags": [ "Languages", "Translations" ] }, { "name": "Operations", "tags": [ "Operations" ] }, { "name": "Analytics", "tags": [ "Analytics > Articles", "Analytics > Search", "Analytics > AI search", "Analytics > Feedback" ] } ], "paths": { "/v3/projects/{project_id}/articles/{article_id}/comments": { "get": { "tags": [ "Articles > Comments" ], "summary": "List comments on an article.", "description": "Returns the comment threads on an article in a single resolution status (defaults to `open`),\r\nnewest first. Each comment's `id` matches the `data-comment-id` attribute of its marker in\r\nthe content returned by `GET /v3/projects/{projectId}/articles/{articleId}?content_mode=raw`, so a\r\nconsumer editing the content can re-associate a thread with the exact text it annotates. Use\r\n`commented_text` to read the annotated text directly, without searching the content yourself.\r\n \r\nThe list is cursor-paginated by modification time: pass the response's `next_cursor` back as\r\n`cursor` to fetch the next (older) page. `total_count` is populated on the first page only.\r\n \r\n**Access:** requires the `articles.update` permission, passes the same node-level ACL as the\r\narticle itself, and requires a resolvable user identity — a machine-to-machine token with no acting\r\nuser is rejected with `422`.\n\n### Related endpoints\n\n**Next**\n- `POST /v3/projects/{project_id}/articles/{article_id}/comments` — Starts a new thread on this article.\n- `PATCH /v3/projects/{project_id}/articles/{article_id}/comments/{comment_id}` — Resolves, reopens, or edits one of the threads returned here.\n\n**See also**\n- `GET /v3/projects/{project_id}/articles/{article_id}` — Reads the article content the comment markers live in. Each comment's `id` is the `data-comment-id` of its marker, so fetch with `content_mode=raw` to line them up.", "operationId": "getArticleCommentArticleComments", "parameters": [ { "$ref": "#/components/parameters/ProjectId" }, { "$ref": "#/components/parameters/ArticleId" }, { "$ref": "#/components/parameters/LangCode" }, { "name": "status", "in": "query", "description": "Resolution status to filter by: `open` (default), `resolved`, or `reopened`.", "schema": { "enum": [ "open", "resolved", "reopened" ], "type": "string", "allOf": [ { "$ref": "#/components/schemas/CommentStatus" } ], "description": "Resolution status of an inline comment thread.", "default": "open", "x-enumNames": [ "Open", "Resolved", "Reopened" ], "x-enum-varnames": [ "Open", "Resolved", "Reopened" ], "x-ms-enum": { "name": "CommentStatus", "modelAsString": true } } }, { "$ref": "#/components/parameters/PageSize" }, { "name": "cursor", "in": "query", "description": "Opaque cursor from a previous response's `next_cursor`. When provided, returns the page of comments following it.", "schema": { "type": "string", "example": "eyJpZCI6IjlhM2I0YzVkLTZlN2YtOGE5Yi0wYzFkLTJlM2Y0YTViNmM3ZCJ9" }, "example": "eyJpZCI6IjlhM2I0YzVkLTZlN2YtOGE5Yi0wYzFkLTJlM2Y0YTViNmM3ZCJ9" } ], "responses": { "200": { "description": "Comments retrieved successfully.", "headers": { "X-RateLimit-Limit": { "description": "The maximum number of requests allowed in the current time window for this request's bucket. Read requests (GET/HEAD) and write requests (POST/PUT/PATCH/DELETE) have independent limits, applied per caller (API key or user) per project.", "schema": { "type": "integer", "format": "int32" } }, "X-RateLimit-Remaining": { "description": "The number of requests remaining in the current time window. When this reaches 0, subsequent requests receive a 429 response.", "schema": { "type": "integer", "format": "int32" } } }, "content": { "application/json": { "schema": { "$ref": "#/components/schemas/CommentListResponseApiResponse" }, "examples": { "Open comments on an article": { "summary": "Two open threads: a text-anchored comment with one reply, and a block-anchored comment on a table. `next_cursor` is null because the page is not full.", "value": { "data": { "total_count": 2, "can_resolve_comments": true, "comments": [ { "id": "3f8b1c22-9d4e-4a71-8c65-1b2a3c4d5e6f", "title": "Clarify the prerequisite", "comment": "
Can we state which plan this requires?
", "commented_text": "This feature is available on all paid plans", "commented_text_truncated": false, "status": "open", "author_user_id": "7c1e4d90-2a3b-4c5d-8e9f-0a1b2c3d4e5f", "resolved_by_user_id": null, "mentioned_user_ids": [ "9b2c3d4e-5f6a-4b8c-9d0e-1f2a3b4c5d6e" ], "replies": [ { "id": "5a6b7c8d-9e0f-4a1b-2c3d-4e5f6a7b8c9d", "comment": "Business plan and above — I'll add a note.
", "author_user_id": "9b2c3d4e-5f6a-4b8c-9d0e-1f2a3b4c5d6e", "mentioned_user_ids": [], "created_at": "2026-07-02T09:15:00Z", "modified_at": "2026-07-02T09:15:00Z" } ], "replies_count": 1, "created_at": "2026-07-01T14:30:00Z", "modified_at": "2026-07-02T09:15:00Z" }, { "id": "8d7c6b5a-4f3e-42d1-b0a9-8c7d6e5f4a3b", "title": "Table needs a units column", "comment": "Add a units column to this table.
", "commented_text": null, "commented_text_truncated": false, "status": "open", "author_user_id": "9b2c3d4e-5f6a-4b8c-9d0e-1f2a3b4c5d6e", "resolved_by_user_id": null, "mentioned_user_ids": [], "replies": [], "replies_count": 0, "created_at": "2026-06-28T11:05:00Z", "modified_at": "2026-06-28T11:05:00Z" } ], "next_cursor": null }, "success": true, "request_id": "0HNNG2FP7GHU5:00000003", "errors": null, "warnings": null } }, "Resolved comments, more pages available": { "summary": "A full page of resolved threads. Pass `next_cursor` back as `cursor` to fetch the next (older) page. `total_count` is populated only on the first page.", "value": { "data": { "total_count": 47, "can_resolve_comments": false, "comments": [ { "id": "1a2b3c4d-5e6f-4708-9a0b-1c2d3e4f5a6b", "title": "Typo in the second paragraph", "comment": ""recieve" should be "receive".
", "commented_text": "readers will recieve a notification", "commented_text_truncated": false, "status": "resolved", "author_user_id": "7c1e4d90-2a3b-4c5d-8e9f-0a1b2c3d4e5f", "resolved_by_user_id": "9b2c3d4e-5f6a-4b8c-9d0e-1f2a3b4c5d6e", "mentioned_user_ids": [], "replies": [], "replies_count": 0, "created_at": "2026-06-21T10:00:00Z", "modified_at": "2026-06-22T16:45:00Z" }, { "id": "2b3c4d5e-6f7a-4819-8b0c-2d3e4f5a6b7c", "title": null, "comment": "The screenshot is stale — replaced with the 12.6 UI.
", "commented_text": "the Settings page", "commented_text_truncated": false, "status": "resolved", "author_user_id": "9b2c3d4e-5f6a-4b8c-9d0e-1f2a3b4c5d6e", "resolved_by_user_id": "7c1e4d90-2a3b-4c5d-8e9f-0a1b2c3d4e5f", "mentioned_user_ids": [], "replies": [], "replies_count": 0, "created_at": "2026-06-20T08:00:00Z", "modified_at": "2026-06-20T08:00:00Z" } ], "next_cursor": "MjAyNi0wNi0yMFQwODowMDowMC4wMDAwMDAwWnwyYjNjNGQ1ZS02ZjdhLTQ4MTktOGIwYy0yZDNlNGY1YTZiN2M=" }, "success": true, "request_id": "0HNNG2FP7GHU5:00000007", "errors": null, "warnings": null } } } } }, "links": { "createArticleCommentArticleComment": { "operationId": "createArticleCommentArticleComment", "description": "Starts a new thread on this article." }, "updateArticleCommentArticleComment": { "operationId": "updateArticleCommentArticleComment", "description": "Resolves, reopens, or edits one of the threads returned here." } } }, "401": { "description": "Authentication token is missing or invalid.", "headers": { "WWW-Authenticate": { "description": "Indicates the authentication scheme required. Returns `Bearer` with optional `error` and `error_description` parameters per RFC 6750.", "schema": { "type": "string" } } }, "content": { "application/problem+json": { "schema": { "allOf": [ { "$ref": "#/components/schemas/V3ProblemDetails" }, { "type": "object", "properties": { "type": { "enum": [ "https://apidocs.document360.io/apidocs/errors/unauthorized" ], "type": "string", "description": "RFC 7807 error type URI. Always `https://apidocs.document360.io/apidocs/errors/unauthorized` for 401 responses." }, "status": { "enum": [ 401 ], "type": "integer", "description": "HTTP status code. Always `401` for this response.", "format": "int32" } } } ] }, "examples": { "Missing or invalid token": { "summary": "Authentication token is missing or invalid.", "value": { "type": "https://apidocs.document360.io/apidocs/errors/unauthorized", "title": "Unauthorized.", "status": 401, "detail": "The authentication token is missing or has expired.", "instance": null, "trace_id": "req_abc123def456", "errors": [ { "code": "UNAUTHORIZED", "message": "Bearer token is missing or invalid.", "field": null, "details": null } ], "warnings": null } } } } } }, "403": { "description": "The role does not grant `articles.update`, or node-level access to the article is denied.", "content": { "application/problem+json": { "schema": { "allOf": [ { "$ref": "#/components/schemas/V3ProblemDetails" }, { "type": "object", "properties": { "type": { "enum": [ "https://apidocs.document360.io/apidocs/errors/forbidden" ], "type": "string", "description": "RFC 7807 error type URI. Always `https://apidocs.document360.io/apidocs/errors/forbidden` for 403 responses." }, "status": { "enum": [ 403 ], "type": "integer", "description": "HTTP status code. Always `403` for this response.", "format": "int32" } } } ] }, "examples": { "Insufficient permissions": { "summary": "Insufficient permissions for this resource.", "value": { "type": "https://apidocs.document360.io/apidocs/errors/forbidden", "title": "Forbidden.", "status": 403, "detail": "You do not have permission to perform this action.", "instance": null, "trace_id": "req_abc123def456", "errors": [ { "code": "FORBIDDEN", "message": "Insufficient permissions for this project.", "field": null, "details": null } ], "warnings": null } } } } } }, "404": { "description": "Article not found.", "content": { "application/problem+json": { "schema": { "allOf": [ { "$ref": "#/components/schemas/V3ProblemDetails" }, { "type": "object", "properties": { "type": { "enum": [ "https://apidocs.document360.io/apidocs/errors/resource-not-found" ], "type": "string", "description": "RFC 7807 error type URI. Always `https://apidocs.document360.io/apidocs/errors/resource-not-found` for 404 responses." }, "status": { "enum": [ 404 ], "type": "integer", "description": "HTTP status code. Always `404` for this response.", "format": "int32" } } } ] }, "examples": { "Resource not found": { "summary": "The requested resource was not found.", "value": { "type": "https://apidocs.document360.io/apidocs/errors/resource-not-found", "title": "Not Found.", "status": 404, "detail": "The requested resource does not exist or has been deleted.", "instance": null, "trace_id": "req_abc123def456", "errors": [ { "code": "RESOURCE_NOT_FOUND", "message": "The requested resource was not found.", "field": null, "details": null } ], "warnings": null } } } } } }, "422": { "description": "No user identity could be resolved (machine-to-machine token without an acting user), or `status` or `cursor` is not a valid value.", "content": { "application/problem+json": { "schema": { "allOf": [ { "$ref": "#/components/schemas/V3ProblemDetails" }, { "type": "object", "properties": { "type": { "enum": [ "https://apidocs.document360.io/apidocs/errors/validation-error" ], "type": "string", "description": "RFC 7807 error type URI. Always `https://apidocs.document360.io/apidocs/errors/validation-error` for 422 responses." }, "status": { "enum": [ 422 ], "type": "integer", "description": "HTTP status code. Always `422` for this response.", "format": "int32" } } } ] }, "examples": { "Validation failed": { "summary": "The request body contains invalid data.", "value": { "type": "https://apidocs.document360.io/apidocs/errors/validation-error", "title": "Unprocessable Entity.", "status": 422, "detail": "One or more fields failed validation.", "instance": null, "trace_id": "req_abc123def456", "errors": [ { "code": "VALIDATION_ERROR", "message": "This field is required.", "field": "title", "details": null } ], "warnings": null } } } } } }, "429": { "description": "Rate limit exceeded. Retry after the duration specified in the Retry-After header.", "headers": { "Retry-After": { "description": "Number of seconds to wait before retrying the request. Use exponential backoff with jitter for optimal retry behavior.", "schema": { "type": "integer", "format": "int32" } }, "X-RateLimit-Limit": { "description": "The maximum number of requests allowed in the current time window for this request's bucket. Read requests (GET/HEAD) and write requests (POST/PUT/PATCH/DELETE) have independent limits, applied per caller (API key or user) per project. Read limits are typically higher than write limits.", "schema": { "type": "integer", "format": "int32" } }, "X-RateLimit-Remaining": { "description": "The number of requests remaining in the current time window. When this reaches 0, subsequent requests will receive a 429 response.", "schema": { "type": "integer", "format": "int32" } }, "X-RateLimit-Reset": { "description": "The UTC epoch timestamp (in seconds) when the current rate limit window resets.", "schema": { "type": "integer", "format": "int64" } } }, "content": { "application/problem+json": { "schema": { "allOf": [ { "$ref": "#/components/schemas/V3ProblemDetails" }, { "type": "object", "properties": { "type": { "enum": [ "https://apidocs.document360.io/apidocs/errors/too-many-requests" ], "type": "string", "description": "RFC 7807 error type URI. Always `https://apidocs.document360.io/apidocs/errors/too-many-requests` for 429 responses." }, "status": { "enum": [ 429 ], "type": "integer", "description": "HTTP status code. Always `429` for this response.", "format": "int32" } } } ] }, "examples": { "Rate limit exceeded": { "summary": "Rate limit exceeded.", "value": { "type": "https://apidocs.document360.io/apidocs/errors/too-many-requests", "title": "Too Many Requests.", "status": 429, "detail": "Rate limit exceeded. Retry after the duration specified in the Retry-After header.", "instance": null, "trace_id": "req_abc123def456", "errors": [ { "code": "TOO_MANY_REQUESTS", "message": "Rate limit exceeded. Retry after the duration specified in the Retry-After header.", "field": null, "details": null } ], "warnings": null } } } } } }, "500": { "description": "An unexpected server error occurred.", "content": { "application/problem+json": { "schema": { "allOf": [ { "$ref": "#/components/schemas/V3ProblemDetails" }, { "type": "object", "properties": { "type": { "enum": [ "https://apidocs.document360.io/apidocs/errors/internal-server-error" ], "type": "string", "description": "RFC 7807 error type URI. Always `https://apidocs.document360.io/apidocs/errors/internal-server-error` for 500 responses." }, "status": { "enum": [ 500 ], "type": "integer", "description": "HTTP status code. Always `500` for this response.", "format": "int32" } } } ] }, "examples": { "Unexpected server error": { "summary": "Unexpected server error.", "value": { "type": "https://apidocs.document360.io/apidocs/errors/internal-server-error", "title": "Internal Server Error.", "status": 500, "detail": "An unexpected error occurred. Please try again or contact support.", "instance": null, "trace_id": "req_abc123def456", "errors": [ { "code": "INTERNAL_SERVER_ERROR", "message": "An unexpected error occurred.", "field": null, "details": null } ], "warnings": null } } } } } } }, "security": [ { "ApiKey": [] }, { "Bearer": [ "customerApi" ] } ], "x-related-endpoints": [ { "relationship": "related", "method": "GET", "path": "/v3/projects/{project_id}/articles/{article_id}", "operationId": "getArticleArticle", "description": "Reads the article content the comment markers live in. Each comment's `id` is the `data-comment-id` of its marker, so fetch with `content_mode=raw` to line them up." }, { "relationship": "next", "method": "POST", "path": "/v3/projects/{project_id}/articles/{article_id}/comments", "operationId": "createArticleCommentArticleComment", "description": "Starts a new thread on this article." }, { "relationship": "next", "method": "PATCH", "path": "/v3/projects/{project_id}/articles/{article_id}/comments/{comment_id}", "operationId": "updateArticleCommentArticleComment", "description": "Resolves, reopens, or edits one of the threads returned here." } ] } } }, "components": { "parameters": { "ProjectId": { "name": "project_id", "in": "path", "description": "The unique identifier of the project. Retrieve project IDs from `GET /v3/projects`.", "required": true, "schema": { "type": "string", "format": "uuid", "example": "9a3b4c5d-6e7f-8a9b-0c1d-2e3f4a5b6c7d" } }, "ArticleId": { "name": "article_id", "in": "path", "description": "The unique identifier of the article. Retrieve article IDs from `GET /v3/projects/{projectId}/articles`.", "required": true, "schema": { "type": "string", "format": "uuid", "example": "9a3b4c5d-6e7f-8a9b-0c1d-2e3f4a5b6c7d" } }, "LangCode": { "name": "lang_code", "in": "query", "description": "ISO 639-1 language code (e.g., `en`, `fr`). Defaults to the project's primary language if omitted.", "schema": { "pattern": "^[a-z]{2}(-[A-Z]{2})?$", "type": "string", "format": "language-tag", "example": "en" } }, "PageSize": { "name": "page_size", "in": "query", "description": "Number of results per page. Defaults to 25. Maximum 100.", "schema": { "maximum": 100, "minimum": 1, "type": "integer", "format": "int32", "default": 25 } } }, "schemas": { "CommentStatus": { "enum": [ "open", "resolved", "reopened" ], "type": "string", "description": "Resolution status of an inline comment thread.", "x-enumNames": [ "Open", "Resolved", "Reopened" ], "x-enum-varnames": [ "Open", "Resolved", "Reopened" ], "x-ms-enum": { "name": "CommentStatus", "modelAsString": true } }, "CommentListResponseApiResponse": { "required": [ "data", "request_id", "success" ], "type": "object", "properties": { "data": { "allOf": [ { "$ref": "#/components/schemas/CommentListResponse" } ], "description": "Response data payload." }, "success": { "type": "boolean", "description": "Whether the API request was successful.", "readOnly": true }, "request_id": { "minLength": 1, "type": "string", "description": "Unique identifier for request tracing and correlation.", "readOnly": true }, "errors": { "type": "array", "items": { "$ref": "#/components/schemas/ApiError" }, "description": "List of errors if the request failed.", "nullable": true }, "warnings": { "type": "array", "items": { "$ref": "#/components/schemas/ApiWarning" }, "description": "List of non-fatal warnings from the request.", "nullable": true } }, "additionalProperties": false, "description": "Generic API response wrapper containing typed data." }, "V3ProblemDetails": { "required": [ "status", "title", "type" ], "type": "object", "properties": { "type": { "minLength": 1, "enum": [ "https://apidocs.document360.io/apidocs/errors/bad-request", "https://apidocs.document360.io/apidocs/errors/unauthorized", "https://apidocs.document360.io/apidocs/errors/forbidden", "https://apidocs.document360.io/apidocs/errors/resource-not-found", "https://apidocs.document360.io/apidocs/errors/conflict", "https://apidocs.document360.io/apidocs/errors/validation-error", "https://apidocs.document360.io/apidocs/errors/too-many-requests", "https://apidocs.document360.io/apidocs/errors/internal-server-error" ], "type": "string", "description": "URI reference identifying the error type (links to documentation)." }, "title": { "minLength": 1, "type": "string", "description": "Short human-readable summary of the error type." }, "status": { "enum": [ 400, 401, 403, 404, 409, 422, 429, 500 ], "type": "integer", "description": "HTTP status code.", "format": "int32" }, "detail": { "type": "string", "description": "Human-readable explanation specific to this occurrence.", "nullable": true }, "instance": { "type": "string", "description": "URI of the request that generated the error.", "nullable": true }, "trace_id": { "type": "string", "description": "Request trace identifier for correlation.", "nullable": true }, "errors": { "type": "array", "items": { "$ref": "#/components/schemas/ApiError" }, "description": "Structured list of specific errors (extension field).", "nullable": true }, "warnings": { "type": "array", "items": { "$ref": "#/components/schemas/ApiWarning" }, "description": "Non-fatal warnings (extension field).", "nullable": true } }, "additionalProperties": false, "description": "RFC 7807 Problem Details response for V3 API errors.\r\nContent-Type: application/problem+json" }, "CommentListResponse": { "required": [ "can_resolve_comments" ], "type": "object", "properties": { "total_count": { "type": "integer", "description": "Total number of comments matching the requested status. Populated on the first page only (when no\r\n`cursor` is supplied) because counting is a full scan of the match; `null` on cursor\r\npages — distinct from `0`, which means the document genuinely has no comments in this status.", "format": "int32", "nullable": true }, "can_resolve_comments": { "type": "boolean", "description": "Whether the acting user is permitted to change the resolution status of comments on this\r\narticle/category." }, "comments": { "type": "array", "items": { "$ref": "#/components/schemas/CommentResponse" }, "description": "The comments on this page, newest first.", "nullable": true }, "next_cursor": { "type": "string", "description": "Opaque cursor for the next page: pass it back as `cursor` to fetch the following (older)\r\ncomments. `null` when this is the last page. Treat the value as opaque — its format is not\r\npart of the contract.", "nullable": true, "readOnly": true, "example": "MjAyNi0wNi0yMFQwODowMDowMC4wMDAwMDAwWnwyYjNjNGQ1ZS02ZjdhLTQ4MTktOGIwYy0yZDNlNGY1YTZiN2M=" } }, "additionalProperties": false, "description": "A page of inline comments for an article or category, in a single resolution status." }, "ApiError": { "required": [ "code", "message" ], "type": "object", "properties": { "code": { "minLength": 1, "enum": [ "ARCHIVED_CONTENT_READ_ONLY", "ARCHIVE_ALREADY_ARCHIVED", "ARCHIVE_NOT_ARCHIVED", "BAD_REQUEST", "CONFLICT", "FEATURE_NOT_IN_LICENSE", "FORBIDDEN", "INTERNAL_SERVER_ERROR", "LICENSE_LIMIT_EXCEEDED", "OPERATION_FAILED", "PREMIUM_FEATURE_NOT_IN_LICENSE", "RESOURCE_NOT_FOUND", "TOO_MANY_REQUESTS", "UNAUTHORIZED", "UNRECOGNIZED_FIELD", "UNRECOGNIZED_FIELDS", "VALIDATION_ERROR" ], "type": "string", "description": "Machine-readable error code (e.g. VALIDATION_ERROR, RESOURCE_NOT_FOUND)." }, "message": { "minLength": 1, "type": "string", "description": "Human-readable error message." }, "field": { "type": "string", "description": "The request field that caused the error, if applicable.", "nullable": true }, "details": { "type": "string", "description": "Additional context about the error.", "nullable": true } }, "additionalProperties": false, "description": "Represents an error returned by the API." }, "ApiWarning": { "required": [ "code", "message" ], "type": "object", "properties": { "code": { "minLength": 1, "type": "string", "description": "Machine-readable warning code." }, "message": { "minLength": 1, "type": "string", "description": "Human-readable warning message." } }, "additionalProperties": false, "description": "Represents a non-fatal warning from the API." }, "CommentResponse": { "required": [ "commented_text_truncated", "created_at", "id", "modified_at", "replies_count", "status", "title" ], "type": "object", "properties": { "id": { "type": "string", "description": "Unique identifier of the comment thread, and the value carried by the comment's marker in the content\r\nas `data-comment-id`.\r\n\n\r\nDo not rely on finding it in a `content_mode=raw` response. Raw mode returns the DFM markdown\r\nrepresentation, and a `` marker does not survive the conversion into it — only the\r\nEditor 3.0 `` form passes through. Use Document360.Customer.API.Models.V3.CommentResponse.CommentedText to learn what a\r\ncomment annotates rather than searching the content yourself.\r\n", "format": "uuid", "nullable": true, "readOnly": true, "example": "9a3b4c5d-6e7f-8a9b-0c1d-2e3f4a5b6c7d" }, "title": { "type": "string", "description": "Optional title/summary of the comment thread.", "nullable": true }, "comment": { "type": "string", "description": "The comment body (sanitized HTML).", "nullable": true }, "commented_text": { "type": "string", "description": "The text in the document that this comment annotates — the content inside its highlight marker — as\r\nplain text.\r\n\n\r\nRead from the document's current content on every request rather than stored with the comment, so it\r\nalways reflects what the text says now. A consequence worth knowing: edit the annotated sentence and\r\nthis value changes; it is not a record of what the text said when the comment was written.\r\n\n`null` when the annotated text cannot be determined, which is an ordinary outcome and not an\r\nerror — the marker was removed (the thread is orphaned and now annotates nothing), the document is\r\nstored in a form this cannot read, or the comment predates the marker convention. Treat it as\r\n\"unknown\", and do not assume a comment with `null` here is invalid.\r\n\n\r\nA comment may annotate a selection spanning several paragraphs; those fragments are joined with single\r\nspaces, and runs of whitespace from the document's own markup are collapsed. Long selections are\r\ntruncated — see Document360.Customer.API.Models.V3.CommentResponse.CommentedTextTruncated.\r\n", "nullable": true, "readOnly": true, "example": "single sign-on" }, "commented_text_truncated": { "type": "boolean", "description": "Whether Document360.Customer.API.Models.V3.CommentResponse.CommentedText was cut short because the annotated selection exceeded the\r\nresponse limit. When `true`, the value is a prefix of the real annotated text, not the whole of\r\nit — fetch the document content if the full span matters.", "readOnly": true }, "status": { "enum": [ "open", "resolved", "reopened" ], "type": "string", "allOf": [ { "$ref": "#/components/schemas/CommentStatus" } ], "description": "Resolution status of the thread.", "x-enumNames": [ "Open", "Resolved", "Reopened" ], "x-enum-varnames": [ "Open", "Resolved", "Reopened" ], "x-ms-enum": { "name": "CommentStatus", "modelAsString": true } }, "author_user_id": { "type": "string", "description": "Identifier of the team account that created the comment.", "nullable": true }, "resolved_by_user_id": { "type": "string", "description": "Identifier of the team account that resolved the thread. `null` when still open.", "nullable": true }, "mentioned_user_ids": { "type": "array", "items": { "type": "string" }, "description": "Identifiers of team accounts @-mentioned in the comment.", "nullable": true }, "replies": { "type": "array", "items": { "$ref": "#/components/schemas/CommentReplyResponse" }, "description": "Replies on this comment thread.", "nullable": true }, "replies_count": { "type": "integer", "description": "Total number of replies on the thread.", "format": "int32" }, "created_at": { "type": "string", "description": "UTC timestamp when the comment was created.", "format": "date-time", "readOnly": true }, "modified_at": { "type": "string", "description": "UTC timestamp when the comment was last modified.", "format": "date-time", "readOnly": true } }, "additionalProperties": false, "description": "A single inline comment thread left on an article or category by an author/reviewer, together with its\r\nreplies. The `id` matches the `data-comment-id` attribute of the comment's marker in the\r\ncontent, so a consumer editing the content can re-associate a comment with the exact text it annotates.\r\n\n\r\nTwo marker forms exist, and both are valid — which one a document uses depends on the editor that wrote\r\nit: `` for block (Advanced WYSIWYG) content, and\r\n`` for Editor 3.0. Match on the attribute\r\nrather than on the element name.\r\n" }, "CommentReplyResponse": { "required": [ "created_at", "id", "modified_at" ], "type": "object", "properties": { "id": { "type": "string", "description": "Unique identifier of the reply.", "format": "uuid", "nullable": true, "readOnly": true, "example": "9a3b4c5d-6e7f-8a9b-0c1d-2e3f4a5b6c7d" }, "comment": { "type": "string", "description": "The reply body (sanitized HTML).", "nullable": true }, "author_user_id": { "type": "string", "description": "Identifier of the team account that created the reply.", "nullable": true }, "mentioned_user_ids": { "type": "array", "items": { "type": "string" }, "description": "Identifiers of team accounts @-mentioned in the reply.", "nullable": true }, "created_at": { "type": "string", "description": "UTC timestamp when the reply was created.", "format": "date-time", "readOnly": true }, "modified_at": { "type": "string", "description": "UTC timestamp when the reply was last modified.", "format": "date-time", "readOnly": true } }, "additionalProperties": false, "description": "A reply within an inline comment thread." } }, "securitySchemes": { "ApiKey": { "type": "apiKey", "description": "API key for machine-to-machine integrations, webhooks, and CI/CD (recommended). This is a static, pre-shared secret - treat it as an opaque string and do not parse it; it is an API key, not an OAuth 2.0 access token. Create one in the portal under **Settings > Knowledge base portal > API keys** using the **Create API key** button - this is a different credential from the V1/V2 *API token*, which lives on its own screen and will not authenticate a V3 request. The plaintext key (format `d360_sk_...`) is shown only once, at creation. Send it in the `X-API-Key` header: `X-API-Key: d360_sk_...`. Each key carries a fixed portal role, content role, and content-access scope, supports an optional expiry, and can be disabled or deleted at any time from the portal.", "name": "X-API-Key", "in": "header" }, "Bearer": { "type": "oauth2", "description": "All V3 endpoints require a Bearer token. Generate tokens in the Document360 portal under **Settings > API Tokens**. Tokens are project-scoped, require the `customerApi` scope, and do not expire by default. Tokens can be revoked at any time from the portal. Include the token in every request: `Authorization: Bearer